BrightWork Support

Get continuous Support and Knowledge Resources to ensure smooth running of your BrightWork solution.
BrightWork Approach BrightWork

BrightWork Support

Get continuous Support and Knowledge Resources to ensure smooth running of your BrightWork solution.
BrightWork Approach BrightWork

Trusted by 40k+ organizations worldwide

Trusted by 40k+ organizations worldwide

Overview

The BrightWork Support Service is a direct channel of help and assistance for customers across a broad range of topics.

This assistance is provided through calls, emails, chat, website, and other learning and training resources.

Overview

The BrightWork Support Service is a direct channel of help and assistance for customers across a broad range of topics.

This assistance is provided through calls, emails, chat, website, and other learning and training resources.

Challenges (Why)

Having a Project Portfolio Management solution is not enough when you don’t know its full potential as a complete solution.

You have access to the BrightWork software, but you also have questions about how you can leverage the software, our services, and our expertise in order to continue to be successful with your Project Portfolio Management Solution.

You are looking for Project Management experts who will accompany you on your project management success journey, and not just a project management tool provider.

Challenges (Why)

Having a Project Portfolio Management solution is not enough when you don’t know its full potential as a complete solution.

You have access to the BrightWork software, but you also have questions about how you can leverage the software, our services, and our expertise in order to continue to be successful with your Project Portfolio Management Solution.

You are looking for Project Management experts who will accompany you on your project management success journey, and not just a project management tool provider.

Deliverables (What)

BrightWork Support Team member will collaborate with you to define, scope, analyze, and assist in the delivery of a solution to your open Support Ticket. BrightWork Support Team aids effective communication during a support ticket and ensures effective operations and visibility internally.  

With BrightWork Support, you get

Deliverables (What)

BrightWork Support Team member will collaborate with you to define, scope, analyze, and assist in the delivery of a solution to your open Support Ticket. BrightWork Support Team aids effective communication during a support ticket and ensures effective operations and visibility internally.  

With BrightWork Support, you get

Methodology (How)

BrightWork Support Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.

The BrightWork Support team practices a process of continual improvement to provide you with a service of the highest standard.

Methodology (How)

BrightWork Support Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.

The BrightWork Support team practices a process of continual improvement to provide you with a service of the highest standard.

BrightWork Customer Success Team

Audience (Who)

The BrightWork Support Team is a group of professionals with in-depth knowledge of both BrightWork and SharePoint.

Our team will work with the ticket creator or any representative necessary to ensure a successful resolution to the problem at hand.

Audience (Who)

The BrightWork Support Team is a group of professionals with in-depth knowledge of both BrightWork and SharePoint.

Our team will work with the ticket creator or any representative necessary to ensure a successful resolution to the problem at hand.

BrightWork Customer Success Team

Effort and Duration (When)

We aim to respond to all support tickets within one business day. Resolution times will be dependent on the nature of the issue at hand. 

Effort and Duration (When)

We aim to respond to all support tickets within one business day. Resolution times will be dependent on the nature of the issue at hand. 

Follow Up (What’s next)

At this stage, our Support Team will have ensured that your issue/query is resolved and your Support ticket is closed. You can now get in touch with us to schedule a Project Management Success Review to maximize the benefits of your BrightWork solution. 

Follow Up (What’s next)

At this stage, our Support Team will have ensured that your issue/query is resolved and your Support ticket is closed. You can now get in touch with us to schedule a Project Management Success Review to maximize the benefits of your BrightWork solution.

Explore more BrightWork Project Management Services

Start Service

Get immediate standardization and visibility across all your projects to enable your senior leadership to exercise control over the entire portfolio of projects.

Evolve Service

Gradually and continuously add and mature your project management processes, leading to more predictable outcomes for your portfolio of projects.

Augment Service

Dedicated resource(s), proven methodology, and advisory to reach a high level of project management adoption and success sooner.

Explore more BrightWork Project Management Services

Start Service

Get immediate standardization and visibility across all your projects to enable your senior leadership to exercise control over the entire portfolio of projects.

Evolve Service

Gradually and continuously add and mature your project management processes, leading to more predictable outcomes for your portfolio of projects.

Augment Service

Dedicated resource(s), proven methodology, and advisory to reach a high level of project management adoption and success sooner.

Get Started – Contact Us About BrightWork Services

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