BrightWork Support
Get continuous Support and Knowledge Resources to ensure your BrightWork solution runs smoothly.
What can BrightWork Support help me with?
You have access to the BrightWork software, but you also have questions about how you can leverage the software, our services, and our expertise in order to continue to be successful with your Project Portfolio Management Solution.
The BrightWork SUPPORT Service is a direct channel of help and assistance for customers across a broad range of topics. You can access it through calls, emails, chat, website, and other learning and training resources.
The team has in-depth knowledge of both BrightWork and SharePoint.
How can I get Support?
A BrightWork Support Team member will collaborate with you to define, scope, analyze, and assist in the delivery of a solution to your open Support Ticket. BrightWork aids effective communication during a support ticket and ensures effective operations and visibility internally. With BrightWork SUPPORT, you get:
- In-Person Support via phone, email, and web meetings
- Online support portal
- BrightWork Help in our Support Hub. Find training guides, videos, FAQs.
Methodology
BrightWork SUPPORT Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.
The BrightWork Support team practices a process of continual improvement to provide you with a service of the highest standard.
Effort and Duration
Every support ticket varies in effort and duration.
For Existing Customers
Contact our Customer Success Team to find out more about BrightWork 365
New to BrightWork?
Contact our Sales Team to learn how BrightWork 365 can help you reach Project Management Success