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“The BrightWork Customer Success and Support teams have been phenomenal. We purchased support hours when we initially started and we have gotten an extreme amount of value from them. We are not just told what to do but we are shown and trained so we can do it for ourselves.”

Ray Jean and Tim Pratt, Office of Project Management, Camden National Bank

Frequently Asked Questions

What’s included with my Support & Upgrades plan?

The annual Support and Upgrades plan gives you access to the Support Desk, customer training materials, an annual BrightWork Review and all core product updates and new releases.

Can I try it for free?

Yes. You can try the full BrightWork solution free for 30 days. During your 30-day free trial, you will have access to all the best-practice project management templates and reporting. You can manage an unlimited projects with up to 5 users. The free trial also includes a Getting Started Guide to help you get up and running quickly to experience the benefits of BrightWork.

How does deployment work?

Our 3D Deployment Process (Design, Deliver, Deploy) is a practical change management process that is focused on your needs, so we can help you implement collaborative project management with BrightWork.

Project Office JumpStart

The Project Office JumpStart package leverages our best-practice templates and proven deployment approach to accelerate the successful deployment of project and portfolio management in your organization.

How does licensing work?

BrightWork licensing is based on a named user model. Anyone accessing BrightWork requires a license. The cost of the software license is a one-time fee. The license is perpetual. A license may be deployed on any number of SharePoint Servers (e.g. multiple front end SharePoint servers, development, test, staging, etc.).

How many service hours will I need?

The level of deployment services each customer requires depends on the configuration purchased and the current and emerging business needs. Typically, BrightWork is up and running in a matter of hours, days or weeks, as opposed to months. More details are available on the Deployment and Training.

Which pricing applies to my region?

US Dollar (USD$) pricing applies to customers in the Americas, Australia and Africa. Euro (EUR€) pricing applies to customers in Europe and Asia.

Get in touch with BrightWork today.

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