6 Ways to Master Chat in Microsoft Teams

Shubhangi Pandey
By | Updated August 8, 2022 | 12 min read
Chat in Microsoft Teams

In this three-part series on using Microsoft Teams for remote project management, we’ve covered files, notifications, video meetings, and more.


Collaborate on projects in one place with Microsoft Teams and BrightWork 365 


The final piece of the puzzle is Chat, a core Teams capability.

In this article, you’ll see how to use chat for easy collaboration with your project team. You’ll learn more about one-to-one and group conversations and how to get the most from this feature.

3 Types of Chat in Teams

Chat is the lynchpin of collaboration within Teams. The chat is persistent, that is, messages are always available.

For the Marketing team at BrightWork, chat has almost replaced emails within the team. The ability to connect and collaborate in real-time has streamlined our communication and is proving indispensable as we work from home.

Think of chat as an informal communication tool for the team with email serving as a formal channel for stakeholders, vendors, and so on.

There are three main types of chat within teams: small groups and one-to-one, a post in a channel, and a conversation about a file.

Each type of chat has particular capabilities and use-cases.


1. Small-Group and One-to-One Chats

Chat is located on the left-hand menu of the Teams application.  Use chat to discuss any aspect of your project, daily tasks, ask a question, or to check-in with an individual.

To start a chat with a group or individual:

  1. Click the New Chat icon.
  2. Assign a name to the group. This is optional. However, I recommend doing so to track multiple conversations about projects and tasks.
  3.  Add the relevant team members by entering a name, email address, or group tag. We’ll cover tags later on.


Microsoft Teams Chat


Start typing!

Chats are grouped as Pinned or Recent in your chat pane.

A chat is very similar to a channel. You can:

  • Add documents to the file tab. Note – this action adds the file to OneDrive rather than SharePoint. To ensure your team has access to files, add the document to the relevant channel, and share the link in the chat instead.
  • Add tabs for files, website links, apps, and so on.
  • Start a video or audio call with the participants.
  • Add or remove people.
  • Leave the chat. A chat doesn’t need an owner so you can leave chats you no longer need to be in.
  • Pin a chat to the top of your chats for quick access.
  • Mute a chat. You’ll still be part of the group; you just won’t receive any notifications.
  • Temporarily pause incoming notifications by setting your status to ‘Do Not Disturb’.


When adding a new individual to the chat, you’ll need to decide if they should have access to the history of a chat.

Group and one-to-one chats are not threaded, that is,  you cannot reply directly to a specific message.

For this reason, it’s a good idea to create smaller groups to discuss details about the project with relevant individuals. If the chat is moving too quickly, schedule a call instead.


2. Channel Posts

A post is a chat within a channel. Unlike a group or one-to-one chat, the message is accessible to all members of the channel.


Microsoft Teams Posts


There are two main types of posts: new conversation and announcement. Both formats have the same functionality.

However, with the option to add a large heading, background color, and an image, announcements are more prominent in the channel feed.

Microsoft Teams Chat Announcement


Posts are threaded. Replies to a conversation are grouped together and individuals can reply to any message at any time.

Maintaining a thread only works if participants use the reply button when posting a message; otherwise, a new conversation will start.

Channels can get busy quickly. To draw attention to your post, use @mention to tag the channel or team members.

Posts are a useful way to share and discuss emails with the team. Every channel has an email address, accessed by clicking the three-dot menu beside the name of the channel.

Forward any email to the channel as a post for discussion – much easier than forwarding the email for feedback!


3. Conversations

Use conversations to discuss a file. Navigate to the required document and open in Teams. Select ‘Conversation’ and start chatting.

Microsoft Teams File Conversation


The conversation also appears as a post in the relevant channel.

Microsoft Teams Files Post



Chat is a powerful tool, but like email, it can get out-of-control quickly. In the next section, we’ll cover practical ways to improve chat in Teams.

6 Ways to Improve Chat in Teams

1. Formatting

Make any chat, post, or conversation engaging and easier to read with formatting.

Click the ‘A’ icon, beneath the message, to access a range of formatting options:

  • Bold, italicize, underline, or strikethrough text.
  • Add highlighting or change the color of the font.
  • Format heading sizes, useful for long messages.
  • Create bullet or number lists.
  • Add quotes, tables, and links.


Microsoft Teams Chat Formatting Options


Attach a file using the paperclip icon. Microsoft is aligning the experience of sharing files within Teams with OneDrive, Outlook, and Office, allowing users to share files with anyone or with specific people:

Don’t forget to add a gif or emoji if you can!

Spotted a typo or forgot to include a point in your message? Click the three dots in the top right-hand corner of your message and select ‘Edit’ to amend your content.


2. Delivery Options

When sending a chat to an individual or small group, you can avail of three delivery options by clicking the ‘!’ icon underneath the message. The options are as follows:

  • Standard: The message will be sent as usual.
  • Important: The message will contain ‘Important’ as the headline, along with an exclamation icon.
  • Urgent: In addition to adding ‘Urgent’ as the headline, the recipient will be notified every 2 minutes for 20 minutes.


‘Important’ is a handy way to elicit a quick response from the right individuals. Use sparingly; otherwise, your team may start to ignore these messages.

For ‘urgent’ messages, a video meeting could be a faster route to resolution.

Delivery options for posts in a channel are limited to ‘Important’ with the same formatting as per chats.

MS Teams Important Chat


3. Post in multiple channels

Need to share important news with several project teams? Save time by posting the same message in multiple channels.

Simply click ‘post in multiple channels’, select your channels, and go!

Microsoft Teams post in multiple channels


This option is only available in channel posts. This option is only available in channel posts and doesn’t apply to chats.


4. Group Tags

A recently introduced feature allows team owners to create custom tags within a team to use in chats.

Imagine you are working on a project to launch a new website for your company. There are three copywriters within the project team who need to work closely with your designer.

Create a custom tag for this group in the settings of the relevant team.

Once a tag is added, just @mention it in a channel or in chats. Everyone who has been assigned to that tag will receive a notification just as they would if they were @mentioned individually.


5. Manage Chat and Post Notifications

Just like a channel, you can pin, hide, or mute a chat.

If you don’t have time to reply to a message immediately, mark the item as unread.

Posts are slightly different. You can mark the message as unread, turn off notifications, or save a message.

Saved messages are stored in your profile (accessed via your picture in the top right-hand corner).


6. Search

There are a few ways to search through chats for important content.

Firstly, search for the relevant team member into the search bar to view one-to-one messages.

Next, search within the chat using ‘CTRL+F’. Note – this option also applies within Channels.

Finally, use the filter options in the Chat pane to search by:

  • Keywords used in the message.
  • Unread messages.
  • Meeting chats.
  • Muted chats and posts.


Microsoft Teams Search Chat Options


Next Steps: Manage your projects with BrightWork 365 and Microsoft Teams

This is the final post in my series on using Microsoft Teams for remote project management. I hope the series helps you to connect and collaborate more easily with your project team!

The previous articles are linked below:


If you would like to do more with Microsoft Teams for project management, be sure to check out our PPM product, BrightWork 365, which integrates directly with Microsoft Teams.

In BrightWork 365, every program has a dedicated Microsoft Team. Every project within the program has a channel within that Team, added during project setup. No need to add external links or switch between multiple apps during the day. Project teams have full access to collaborative features in Teams, such as chat and video calls, and the project management processes in BrightWork 365.


Together, BrightWork 365 and Microsoft Teams bring context to your project, helping your team to focus on high-value activities and drive innovation.

Watch this video demo of BrightWork 365 and see how your teams can plan, manage, and deliver projects on time with Microsoft 365.

Editor’s Note: This post was originally published in September 2020 and has been updated for freshness, accuracy, and comprehensiveness.

Image credit

Shubhangi Pandey
Shubhangi Pandey

BrightWork Content Marketer

Shubhangi is a product marketing enthusiast, who enjoys testing and sharing the BrightWork 365 project portfolio management solution capabilities with Microsoft 365 users. You can see her take on the experience of the template-driven BrightWork 365 solution, its unique project management success approach, and other personalized services across the site and social channels. Beyond BrightWork, Shubhangi loves to hunt for the newest Chai Latte-serving café, where she can read and write for hours.

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