Introduction
Flow Control Group (FCG) is North America’s leading industrial distribution network, specializing in technically oriented products and services for flow control and industrial automation. With locations across the continent, they aim to be recognized by customers and suppliers as the foremost experts, delivering engineered solutions that add superior value to their operations.
To achieve this mission, FCG needed a reliable project management solution to streamline collaboration, track initiatives across nearly 200 locations, and ensure timely delivery of projects.
The Challenge
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Distributed operations with nearly 200 locations created difficulty in managing projects consistently.
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Over 200 project requests were unorganized across emails and ConnectWise, some lingering for years.
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Lack of visibility and standardization resulted in unpredictability and inefficiency.
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Teams needed a way to track projects, key deliverables, and statuses across multiple portfolios.
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Leadership required actionable insights for decision-making and resource allocation.
BrightWork 365 Solution
BrightWork 365 implemented a structured, scalable approach to help FCG organize and manage projects more effectively. Key initiatives included:
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Portfolio and Program Management: Projects are grouped by area, allowing teams to manage initiatives consistently across the organization.
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Centralized Project Repository: Teams can store and access key deliverables, including charters, project plans, test scenarios, resource requirements, and lessons learned.
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Real-Time Visibility: Dashboards, status reports, and Gantt charts provide clear insights into project progress, helping teams communicate and collaborate efficiently.
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Standardized Processes: All projects, regardless of size, follow the same rigorous documentation and management standards.
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Leadership Insights: Custom dashboards, built using Microsoft Power Apps and Power BI integrated with BrightWork 365, provide executives with data-backed insights for better decision-making.
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Continuous Training and Support: Dedicated Customer Success Partners ensure IT staff understand and use all features, from dashboards and reports to risk registers and communications tracking.
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Progress Tracking: Percentage-based status reports allow teams across departments to clearly see project stages, from “not started” to “IT testing in progress,” enabling more effective next-step planning.
BrightWork 365’s structured approach, real-time insights, and integration with Microsoft 365 have empowered FCG to standardize project management across all locations, improve collaboration, and make data-driven decisions with confidence.