Customer Success Partner (CSP) – Enterprise Projects Team

Reports to: Director of Customer Success

Location: Ireland (Remote)

Role Level: Professional/Consultant

Expected Travel: 0-50%

Opportunity

We are hiring a Customer Success Partner (CSP) to support a large, global enterprise customer using BrightWork to manage complex project portfolios on Microsoft SharePoint and Microsoft 365.

This is a hands-on delivery and enablement role combining:

  • ongoing support of BrightWork for SharePoint (today)

  • rollout and adoption of BrightWork 365 (next phase)

You will work directly with project teams and stakeholders to run existing solutions, improve how projects are managed and support the transition to BrightWork 365 at scale.

This role operates in a high-volume, multi-team environment where consistency, scalability and practical solutions are critical.

About BrightWork

Brightwork is a Worker Owned Cooperative and long‑established Microsoft ISV partner focused on delivering practical, scalable Project & Portfolio Management (PPM) solutions on Microsoft 365.

We help organisations:

  • standardise how projects are run

  • gain visibility into project status and performance

  • scale project management practices across teams

Our customers range from mid-sized organizations to large global enterprises operating at a significant scale, using BrightWork solutions to bring structure and consistency to project environments.

Role Overview

Deliver & Support BrightWork on SharePoint

  • Configure and support BrightWork (SharePoint) solutions in a live enterprise environment

  • Troubleshoot issues and keep project environments running smoothly

  • Maintain consistency across multiple project workspaces

  • Adapt solutions based on real customer usage and needs

Drive BrightWork 365 Adoption

  • Support rollout of BrightWork 365 across new and existing teams

  • Train users and teams in practical, day-to-day usage

  • Deliver webinars and group sessions to support onboarding and adoption

  • Help transition teams from our BrightWork on SharePoint-based solution

  • Support customers through change management and process evolution

  • Work with internal teams to ensure a structured, low-friction rollout

Act as a Practical Project Management Consultant

  • Work directly with stakeholders to understand how projects are run today

  • Recommend simple, workable improvements

  • Consult and train teams on practical project management best practices

  • Translate business needs into usable BrightWork solutions

  • Build strong relationships across multiple teams

  • Proactively identify new business needs and translate into structured requirements and value-driven recommendations

Drive Customer Value

  • Ensure the customer is getting real value from BrightWork

  • Support effective use of time tracking/timesheet processes where required

  • Identify gaps in adoption, process or solution design

  • Feed insights back into product and delivery teams

  • Contribute to scaling and improving the overall experience

Nice to Have

  • Exposure to BrightWork and/or BrightWork 365 or similar SaaS PPM tools

  • Experience supporting platform transitions or migrations

  • PMP or similar certification

  • Background in process mapping, change management or adoption planning.

Education & Certifications

  • Degree in Technology, Business, or a related field (or equivalent practical experience)

  • Project management certification (e.g. PMP) is an advantage

  • Microsoft certifications (e.g. SharePoint, Microsoft 365) are a plus

What We Offer

If you are seeking a fresh new challenge, and feel you match the criteria above, then you may be the person we are looking for and in turn, we can offer you:

  • Comprehensive training plan

  • A competitive salary commensurate with experience

  • Annual bonus plan

  • Generous Holidays

  • Health benefits

  • Pension Plan

  • Opportunities to grow and develop professionally

  • Brightwork is a Worker Owned Cooperative: Join us and be an equal Co-Owner in one year.

Application Process

How to Apply: Submit your resume, cover letter, and compensation expectations through LinkedIn.

Contact for inquiries: careers@brightwork.com

BrightWork is an equal opportunities employer.