Customer Case Studies - Microsoft Mobile and Embedded Devices Division

Problem

The Mobile and Embedded Devices Division at Microsoft (Redmond, Seattle) are involved in many product launches with many partners. Each launch typically involves Microsoft as the supplier of Windows Mobile software for Smartphone or PocketPC, an OEM who makes the device and a Mobile Operator who will market the device. As with every launch of a new product, much of the effort goes into managing and resolving issues to ensure commercial success.

Solution

BrightWork Issue Manager gives Microsoft and its partners a SharePoint based solution to manage and resolve issues 24/7 around the world. Each product launch has its own project web so privacy and focus is ensured. Each partner has their own view with tailored reports so they can stay on top of issue status and resolution. The advanced list features added to SharePoint (field change history, email notifications on change of ownership or assignment, indelible comment history) makes responsibility, history and status very clear.

 

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