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[Customer Spotlight] – Triumph Group Leverage BrightWork for Project Maturity

February 28, 2018 by

Company Overview

Founded in 1993, Triumph Group is a global leader in aerospace manufacturing and overhauling aerospace structures, systems, and components. With a combined annual revenue of over $4 billion (US dollars) and a workforce of 14,000 employees in 57 sites across North America, Europe, and Asia. Triumph participates at all levels of the aerospace supply chain – from single components to complex systems, aerospace structures to maintenance, overhaul and repair services. Triumph Group is a dependable partner at every stage of the aircraft life cycle.


Moving to a “One Triumph” Culture

In 2016 Triumph Group embarked on a company-wide transformation to better adapt and succeed in today’s ever-changing, global marketplace. In addition to many operations and financial-focused initiatives, the company implemented a new matrix organization structure, which involved the centralizing of functional processes and systems.

For IT, it had a tremendous impact on project management. Historically, each Triumph operating site ran its own projects, which led to little visibility at the enterprise level. Due to the lack of a project management framework, Triumph was also suffering from projects missing deadlines, going over budget, or simply never-ending.

When Melissa Scheppele joined Triumph Group as Chief Information Officer and VP of IT in May 2016, one of her first accomplishments was setting up an IT Project Management Office (PMO). Initially, this PMO used an on-premise SharePoint 2010 environment to capture different projects underway, providing a better understanding of the portfolio of projects.

The PMO soon outgrew SharePoint as a stand-alone project management tool and decided to take the next step and look for a more capable solution.

By comparing BrightWork with the other tools, the PMO could see that BrightWork led in terms of integration needs and project automation. The winning factor was that BrightWork is built on SharePoint and the user experience is very similar to the SharePoint environment the team had already grown used to.


From a user adoption perspective, it was really easy for Triumph users to utilize BrightWork because they were already familiar with navigating SharePoint. – Nicole Taylor, Director, IT PMO at Triumph Group


5 Benefits Triumph Group Have Realized Since Deploying BrightWork

Upon purchasing BrightWork, Triumph Group was assigned a BrightWork Customer Success Architect to facilitate the implementation process.

Implementation of BrightWork started at the beginning of the Triumph project life-cycle, demand management. Demand management is tied to both the governance and approval processes, so it is a vital area of project management.

Next up was project collaboration, followed by project programs, and finally, project portfolio management.

There are approximately 150 Named Users of BrightWork at Triumph, with a mix of Project Managers, IT team members, and users from the business team.

Over the past several months, the IT PMO have completed nine projects using BrightWork and have over 117 projects underway.

Project teams at Triumph Group can leverage a wide range of BrightWork features, including:

  1. Better Governance – Triumph Group went from little or no formal project management processes to BrightWork, which provided a governance process for the framework developed for the IT PMO.
  2. Improved Visibility – The team quickly began to get an understanding of every area of a project as well as the pipeline of projects, whether by date, sponsor, business unit etc. Sometimes similar or duplicate projects are proposed and BrightWork has allowed Triumph to identify those projects, thus saving resources such as time and budget.
  3. Automation via Workflows – Being able to have projects go through the approval process via automatic notifications allows leadership to approve, query, comment, and keep track of projects directly within BrightWork.
  4. Robust Reporting – Triumph can create the required dashboards and reports within BrightWork with very little technical consultation. Many of these reports aggregate complex data from across multiple sites. The dashboards are accessible by senior management, therefore saving time on project report administration.
  5. Simple Scheduling Functionality – Having built-in scheduling functionality in BrightWork has saved Triumph Group the expense of having to purchase Microsoft Project licenses for users who only need light project scheduling. Most project managers at Triumph Group are “project managers by accident”, who do not need the extensive scheduling that comes with Microsoft Project.


Read the full Triumph Group Project Management story here



Geraldine O'Reilly

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