NUIG on Using SharePoint and BrightWork to Provide One Integrated Project Management and Service Request Solution

The Problem

The ISS department at National University of Ireland, Galway (NUIG) needed a PM environment that wasn’t too complex, but provided reporting on projects, a document repository, budget management, and time recording. The system needed to reflect structure, stages, guidance and control that fell in line with culture of the department.

The Solution

NUI Galway now uses BrightWork on SharePoint for the entire spread of work and project management. The department makes extensive use of Workflows and BrightWork Reports to deliver a very capable application, and recently added a Service Request application based on BrightWork that allows them to manage all of their Helpdesk tickets.

Sinéad Ní Fhaoláin, NUIG:

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