change management

5 Steps to Delivering Business Benefits with a Project [One-Page Plan]

April 9, 2015 by

A successful IT project focuses on the business goals and benefits from start to finish. The critical success factor for implementing successful change is communications. With the roll-up reporting and dashboards of BrightWork, this key task is made easier for a successful business change outcome.


5 Steps to Delivering Business Benefits

Delivering business benefits is the ultimate goal of an IT-enabled business change project. Using benefits management, benefits need to be clearly identified at the beginning of the project with supporting metrics.

The IT-enabled business change project lifecycle comprises of 5 key stages.

one page plan to make change management a successful outcome


1. Align Business and IT Goals

Stage 1 addresses how IT is in harmony with the business, and how the business should, or could be in harmony with IT.

Alignment evolves into a relationship where the function of IT and other business functions adapt their strategies together.

Achieving alignment is evolutionary and dynamic. It requires strong support from senior management, good working relationships, strong leadership, appropriate prioritization, trust, and effective communication, as well as a thorough understanding of the business and technical environments.

There are a number of external and internal drivers that drive the alignment between business and IT goals whether it is new regulatory requirements, new emerging technologies, or the need to standardize internally on consolidated enterprise architecture.


2. Define Business Improvement

A key part of this step is to define the business improvement objectives such as improved call handling, reduced staff numbers and reduced time to market.

Usually, as part of the developing the business case for change, a number of options are considered for the way forward that will result in a change project being identified.

The final recommendations and the business case will be aligned to company objectives and strategy.


3. Design the Business Change

Stage 3 focuses on what changes will be needed for the key areas of people, processes, and information and technology.

The outcomes from this step could be a set of revised business processes, new technologies, and a transition plan.

Also, another key part of this step is to identify and understand all the dependencies for the whole project if there are a number of interrelated projects as part of the change.


4. Implement the Business Change

A key part of this step is engagement with stakeholders facilitated by an effective communications plan. As stated previously, if you have an enterprise tool like Brightwork to facilitate status reporting and communications, you have a powerful medium to execute your communication plan.

A transition plan needs to carefully manage to avoid any disruption to business as usual. Engagement with Service Level Management is another important task to ensure any impacts in a live environment are proactively identified and managed such as availability, performance, disaster recovery etc.


5. Deliver Business Benefits

It may be some time after a change project before the benefits become visible and measurable.

At an agreed time, one or more Post Implementation Reviews (PIRs) should be planned to check if planned benefits have been realized.

As part of the development of Benefits Management plan, there will be Key Performance Indicators (KPI’s) that would have been identified to ensure the potential business benefits could be measured and reported.


Image credit 


Latest posts by Ken Martin (see all)

    Pin It on Pinterest

    Share This