The Work Tracker template is designed to manage work items that exist outside the formal structure of projects, such as tasks, activities, support requests, bugs, issues etc.

The Work Tracker template enables organizations to manage these work items in the same SharePoint system as their projects (for example, individuals can have My Work dashboards that show a mixture of their assigned project and non-project work items). The work items created from this template can also be synchronized with an individual’s Microsoft Outlook Tasks list and can appear on an individual’s calendar (in the task view).

The Work Manager template is especially useful for organizations where ‘work’ can be requested from a number of different sources, whether inside or outside the organization.

It can be very useful to have a central repository where ‘work requests’ can be captured, filtered and then dispatched to the appropriate place for action. For example an original work request might end up as a support request or a bug or a task or an issue. The Work Manager template allows work requests to be captured in one central place and then managed to completion in a different place. The key difference to the Work Tracker template above is the addition of the “dispatch” function in this Work Manager template.