Customer Case Studies - Tetley Tea Group
Problem
The Tetley Group have been manufacturing
and distributing tea for 160 years. Along with
their parent company, Tata Tea, they are the world's
second largest tea company. Based in the UK,
with operations spanning the globe, they now have
a variety of products for sale in over 40 countries
worldwide. Tetley have a long tradition of innovation,
as the organization that first introduced tea bags
to the UK over 50 years ago and also developed the
first round tea bag. They now have a wide range of
products, from the original Tetley black tea in teabags
to fruit teas, spicy tea lattes and chilled ice teas.
In the face of increased global competition, Tetley
continue to maintain their pacesetting trend by placing
high priority on New Product Development. This process
is managed by the Planning and Projects Department,
which recently identified that their reliance on
spreadsheets and word documents was becoming an increasingly
inefficient way to manage new product development.
Tetley therefore needed a more effective way to collaborate
on projects, track project progress and facilitate
communication between its globally diversified workforce.
Solution
To solve its project management and collaboration challenges,
Tetley deployed BrightWork Solutions for Project Management
on the SharePoint platform, which includes 4 SharePoint
solutions for managing work and projects. Tetley then
selected BrightWork's Business Project Manager, an out
of the box SharePoint solution designed to empower organizations
to manage business projects effectively and built around
the best practice guidelines of the Microsoft Solutions
Framework. Implementing BrightWork Solutions for SharePoint
enabled Tetley's project managers to co-ordinate high
quantities of projects, assign work items and set timelines
all in one place. Critically, visibility into overall
project status has been vastly increased, with top level
management now able to push project information from across
the entire department into a single report that can be
scheduled to arrive at specified times.
