Testimonial: Terremark

Terremark Worldwide Inc. ("Terremark"), is a leading operator of integrated internet exchanges and a global provider of managed IT infrastructure solutions, which delivers a portfolio of services from seven locations across the U.S., Europe and Latin America, supporting customers' mission-critical operations. Terremark's flagship facility, the NAP of the Americas, is the model for carrier-neutral internet exchanges and datacenter operations.  The six-story, 750,000 square foot fortress-style facility was planned, designed and developed by Terremark to house the world's most advanced Network Access Point (NAP).  Terremark customers benefit from a myriad of services, including Facility Services, Managed Services, Professional Services, Managed Hosting and access to the world's leading carrier networks.

Business Problem

Some of the issues Terremark face as a young, rapidly-growing worldwide company:

• One Unified Goal with Multiple Segregated Projects: Larger multiple project manager implementations that support a new facility build out. Each project manager has custom needs for their project but senior management need a quick daily overview of all the projects and deliverables. Terremark found MS Project was too complicated, not allowing the segregated PM's to co-ordinate their data on a consistent reporting basis.
• Customized Business Process Project: Tracking a new managed service idea through an approval process from conception to inception, allowing both the senior management team and finance group authorization privileges throughout the process. After an idea is approved, Terremark need to track all implementation tasks with a project management tool.
• Daily Application Requests and Tracking: Managing and tracking a large amount of application requests for multiple platforms that allow the applications development group to prioritize, track and plan short and long term development. Terremark require a dashboard management view that allows them to view and adjust the group's workload accordingly.
  
• Process and Procedure Uniformity: Creating project templates and procedures for repetitive implementations to reduce project management time and training expenses.
• Tight Budget: Keeping cost of implementing and training for the project management product low but flexible to deploy as well as able to migrate and upgrade to Microsoft SharePoint 2007.

Business Solution

Terremark use Microsoft SharePoint as their intranet portal, to share department and project information, and wanted a project management solution that was integrated with Microsoft Office and Outlook (their previous project management tools). Terremark selected BrightWork Solutions for project management in SharePoint, knowing it would seamlessly add functionality to their customized intranet without a large investment in training or administrative upkeep. Terremark also wanted an enterprise reporting capability that would allow multiple project managers to have segregated project data that collaborated into one major project, and could easily be reported back up to senior management. The BrightWork Solutions package allows Terremark to customize project solutions that can then be turned into templates for future like projects. Within a short time span Terremark were able to create customized project sites with hands on training and deployment consultation, including:

• Multiple Department Business Process Request Site
• Business Process Request Site
• 2 Project Sites
• Large Project Rollup Site with multiple project sites
• 2 Task Sites for quick 30-60 day projects
• BrightWork Project Request and Tracking site (for BrightWork administrators)