“We had decided to become a SharePoint based business for documentation and collaboration between departments. So it was a natural progression to adopt pmPoint as our Project Management Platform. The Portfolio approach to viewing projects and their status across all parts of our business is giving us the potential for a full Business Management System. We see this eventually encompassing more than just traditional project management and eventually reaching into every part of our organization.”
Chuck Klijewski, VP New Operations
ESM operates the largest education-only call center in the US delivering rapid, cost-effective lead processing, high contact rates and strong conversion rates for schools and universities. Additionally, ESM provides student retention solutions to improve graduation rates, as well as career placement services to help students succeed professionally. ESM provides student lifecycle solutions to help institutions enroll, graduate and place more students. They have been leveraging their highly trained people, performance-driven processes and advanced technology since 1995. The company complements and improves the performance an institution’s in-house teams.
ESM was using MS Project to manage their projects but realized they needed a better platform and decided to roll out SharePoint 2007 across the organization. The success of SharePoint drove ESM to consider a PM solution that expanded the capabilities of SharePoint 2007. After lots of evaluation, pmPoint was chosen to manage their growing project management needs.